Policy & Terms of Service
Policy Overview
Booking
Appointments are booked through our online booking website and prepaid. We do not have the ability to accommodate same day appointments and require a minimum of 24 hour notice for appointments.
Arrival
Please ensure timely building access and a clear space (~7'×10') for setup.
Parking
Please inform your therapist of available parking near the address of your booked appointment. If your building provides guest parking or parking passes include these instructions in your booking intake. If only paid public parking is available or is required, fees exceeding $20 may be added to the session total. Therapists will not park in fire lanes, emergency access lanes, and do not drive work trucks that can illegally park on sidewalks. Keep in mind therapists are carrying 40+ pounds of bulky equipment and require close access for their vehicles to load their table in and out.
Sanitation
Clean linens are used for each client. Therapists will bring clean linens for each session and take them back to be sanitized properly. All equipment is disinfected between sessions.
Health
If you are unwell, experience flu like symptoms, or have a contagious condition, please contact your therapist as soon as possible to reschedule.
Code of Conduct
Both parties are expected to treat each other with respect and professionalism. Inappropriate behavior will result in the termination of a session.
Draping
Top sheets are always required in accordance with our professional code of conduct and licensing standards. You will be professionally draped at all times.
Cancellation & Rescheduling
Notice
Please provide at least 48 hours' notice to reschedule or cancel without a fee.
Late Cancel/No-Show
Late cancellations (within the 48hrs) incur a 50% session fee. Same day cancellations (within 24hrs) or no-shows will incur a 100% session fee. Please understand that when you cancel or miss your appointment without providing notice we are often unable to fill the appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need.
Late Arrival
Please be available to allow your therapist in 10-15 minutes early. Ensure they have advanced knowledge of any lobby or gated community entrances and codes so they are not delayed. Sessions will end at the scheduled time to respect subsequent appointments. Therapists will do everything they can to arrive and start sessions on time. Please be patient and understanding in extreme circumstances as Chicago is prone to unusual traffic events that your therapist cant control and may be unpredictable. In the event a therapist is delayed they will contact you in advance. In the event a therapist is late they will add the time to the end of the session if they are able to accommodate the time. If the session is shortened they may alternately offer an extension of equal time for the next session.
Illness
If you are showing symptoms of contagious disease, experiencing fever, vomiting, or flu like symptoms within 24 hrs of your appointment please inform your therapist that you need to reschedule immediately. A therapist may deny a massage if they suspect a client is in ill health and concealing a contagious condition or illness. Massage is contraindicated for those experiencing illness, this is for your safety and continued health as well as the therapists. In the event of a medical emergency seek professional guidance and inform the therapist at your earliest convenience if rescheduling is necessary. Late cancellations due to medical emergencies usually will not result in fees but this is determined on a case-by-case basis.
Substitutes and Waitlist
In the event you can not make an appointment within the cancellation period you may select a friend or family member at the same location to receive the session in your place at no additional cost to avoid canceling. Please inform your therapist of any changes of recipient. When late cancellations occur we will activate our waitlist and if the appointment is rebooked the fee may be waived. This is at the discretion of the business.
Extreme Weather
In the event of extreme weather or dangerous driving conditions your session may be rescheduled. We will give you as much notice as possible and get you the soonest alternate date available.
Unforeseen Events
While we understand unforeseen events may happen we ask that you do your best to respect therapists schedules and we will do everything to treat your time fairly in return. Mobile massage requires therapists to travel between many locations and carefully calculate their time; this means sessions can not be rebooked easily or taken by others at further locations without notice. Therapist still get paid for missed sessions outside of their control which is why sessions are non-refundable and our cancellation policy is strict. Thank you for being understanding.
Scope of Practice
Massage therapy is for relaxation and therapeutic purposes only. Massage therapy is not a substitute for medical care and does not include medical diagnosis, treatment of illness, or prescription of medications. We may refer you to a healthcare provider when appropriate.
Professional Code of Conduct
Professionalism
Clients and therapists are expected to treat each other with mutual respect and professionalism at all times. Therapists are expected to arrive on time with a professional demeanor in clean uniforms. They will use appropriate skills, tools, and clean linens with each client. Therapists should not smell of smoke or other strong scents. We ask that clients ensure spaces that therapists are working in are clean and free of smoke and other substances.
Solicitation
There is absolutely no sexual component to professional massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in the termination of services without a refund. The choice to end a session for misconduct is at the sole discretion of the individual. Solicitation will be reported. Massage therapists are licensed professional health care providers and deserve respect. Treat your therapist with respect and dignity and you will be treated the same in return.
Language
Abusive language will not be tolerated. This includes yelling, demeaning language, slurs, racism, or other unreasonable language used to harm, bully, or demean an individual.
In the event that a therapist is unprofessional please reach out to the business owner at info@ChicagoLuxuryMobileMassage.com
Payments
We accept major credit/debit cards. Packages and Gift Certificates may be purchased with Bitcoin.
Gratuity is appreciated but never expected. Tipping while booking is available but if you prefer to share gratuity after a session please have cash available to tip therapists as they may not have a point of sale tool.
Memberships are automatically billed monthly on the date of the initial set up; benefits apply while membership is active. See Memberships for more details.
Privacy & Forms
Health History
Health Histories are required for our professional license compliance and your safety. They must be renewed every year. You can print this form and fill it out in advance. If you do not have access to a printer your therapist will also have a copy at your first appointment. Please do not share protected health information (PHI) via the website contact form. Use the Health History form instead.
HIPAA Compliance
Massage Therapists are required to comply with HIPAA law. Your health information is privileged and protected. In the event you need a copy of your session notes or health history please make a request in writing to info@chicagoluxurymobilemassage.com
Policy
Above is a link to a pdf of our policy all clients are required to sign a copy agreeing to the policy to receive services. Terms are subject to change.